Frequently Asked Questions

COVID-19

1. Why should we trust you to deliver our order when other companies are unable to?

a. Dallas Regenerative Solutions is licensed by the State of Texas to distribute medical devices and has been in the business of helping practitioners implement regenerative procedures into their cash-pay practices for many years by sourcing devices from manufacturers from all over the world. We made a quick pivot to COVID-19 supplies when we saw the current supply chain was not equipped to handle the increasing demand.

Due to our longstanding relationships with overseas suppliers, logistics professionals, and domestic distribution solutions, we are able to quickly, efficiently, and affordably get these items into the hands of our medical professionals, first responders, and more where they are needed most.

2. How quickly can we receive our items once ordered?

a. Orders are processed and expected to ship within 7 days of PO submittal and can be shipped either by Air or Sea freight from overseas. We estimate that your order will arrive in 13-16 days when shipped by air and 18-25 days when shipped by sea.

3. What is included in the Unit Price of the order?

a. The Unit Price includes freight charges from overseas, import tariffs and other fees. Sales tax will be added to any orders placed in Texas unless Dallas Regenerative is provided with a sales tax exemption form.
b. Domestic shipping costs are added at the bottom and based off of the total order size.

4. The Dallas Regenerative Solutions quote states at the bottom: “Prices are accurate at time of publication, but are subject to change at any time, at the sole discretion of Dallas Regenerative Solutions, and without notice. Please reference your Purchase Order for the most current pricing.” Where does a PO fit into the ordering process? Are a Seller’s invoice and a PO different?

a. Once you submit your signed quote, it becomes a purchase order meaning that you’ve locked in your price for that item. If the price/pcs changes, which it does daily, Dallas Regenerative will honor the price on your purchase order regardless of whether it rises or falls. Dallas Regenerative will then provide a final invoice, incorporating any unaccounted-for sales taxes if applicable.

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